VitalFlow Couriers LLC, based in Charlotte, NC and owned by Nicole and Andre Hodges, offers professional medical courier services. We transport medical specimens, pharmaceuticals, and other healthcare materials with secure, reliable handling and refrigerated components for temperature-sensitive deliveries. Our team follows strict HIPAA and OSHA protocols to protect patient privacy and maintain safe, compliant transport for every shipment.

Nicole Hodges, MBA (Regent University, 2018), brings over two decades of corporate banking and wealth-management expertise to operations and client relations, ensuring precision, fiduciary responsibility, and disciplined process management.

Andre Hodges, B.S. in Mass Communications (Norfolk State University, 2018), brings more than 20 years of teaching experience with Norfolk Public Schools and Charlotte Mecklenburg Schools, combining strong communication and logistics coordination skills that reinforce our commitment to clear, timely service and community focus.

Nicole and Andre built the foundation for their move into medical delivery while working as gig drivers for Uber, Instacart, and Spark. Those platforms exposed them to fast-paced, route-driven work where punctuality, communication, and careful handling of items were daily requirements — skills that translate directly to medical courier services.

Consistent performance metrics

• Customer service: Both Nicole and Andre consistently received outstanding marks for professionalism and courtesy from customers who relied on them for sensitive or time‑critical deliveries. Their ratings reflected clear communication, respectful interactions, and a calm demeanor under pressure.

• On‑time delivery: They maintained high on‑time delivery rates across thousands of trips and orders. This track record shows they can plan routes effectively, adapt to traffic and scheduling changes, and prioritize time‑sensitive pickups and drop‑offs.

• Response times: They averaged fast response times when accepting requests, demonstrating reliability and an ability to rapidly mobilize. Quick acceptances and efficient starts reduced wait times for customers and increased throughput during peak periods.

Relevant operational strengths

• Route optimization and time management learned from handling multiple deliveries per shift.

• Experience securing and protecting diverse cargo, from grocery orders to fragile packages.

• Habit of documenting deliveries and communicating status updates to customers and platform support.

• Flexibility to work varied hours, including early mornings and evenings, which aligns with medical logistics needs.

Why did that prepare them for medical supply delivery? Delivering medical supplies elevates the importance of consistency, chain-of-custody awareness, and strict timing. The high ratings Nicole and Andre earned in customer service, punctuality, and responsiveness proved they could meet those expectations. Their gig-driver experience gave them practical skills in navigation, customer communication, and handling time-sensitive, high-stakes deliveries — making them well prepared to branch out and specialize in medical courier work. Our team blends hands-on care with professional standards to deliver:

• Secure, temperature-controlled transport for lab specimens, pharmaceuticals, medical devices, and other sensitive items

• HIPAA-protected handling and documentation

• OSHA-compliant safety practices and trained personnel

• Fast, reliable pickup and delivery across Charlotte and the greater area

• Personalized, family-driven service with professional accountability

Choose us for dependable medical courier solutions that combine local dedication, operational rigor, and unmatched experience in healthcare logistics.